Refund and Return Policy

1. General Information

  • You have the right to return most items within 14 days from the date you receive your order.

  • Returns are accepted in line with EU consumer protection rules and our Terms & Conditions.

  • This Policy is specifically tailored to clothing and custom-made garments.

2. 14-Day Return Period

You may return eligible products within 14 calendar days from the day:

  • you receive the item, or

  • a third party (other than the carrier) receives the item on your behalf.

If 14 days have passed since delivery, we may not be able to offer a refund or exchange, except in cases where the item is defective and covered by applicable law.

3. Conditions for Returns (Clothing)

To be eligible for a return, items must:

  • Be unused and unworn (you may try on the clothing as you would in a store, but it must not show signs of wear).

  • Be unwashed and unperfumed (no smells of perfume, smoke, deodorant, etc.).

  • Have all original tags, labels, and packaging intact.

  • Be in a saleable condition, without stains, tears, pet hair, makeup marks, or other damage.

We reserve the right to refuse a refund if returned items do not meet these conditions.

4. Non-Returnable Items

For hygiene, production, and customization reasons, we do not accept returns for:

  • Custom-made or personalized items (e.g., made-to-measure pieces, custom designs, altered garments).

  • Items clearly worn, washed, or damaged after delivery.

  • Items returned without essential parts of the set (e.g., missing belt, accessories, tags).

If you are unsure whether your item is eligible for return, please contact us before sending it back.

5. Defective, Damaged, or Incorrect Items

If you receive:

  • a defective item,

  • a damaged item, or

  • an incorrect item (wrong size/model compared to your order),

please contact us as soon as possible with:

  • your order number,

  • a description of the issue, and

  • clear photos of the item and packaging.

Where the defect or error is confirmed:

  • We will repair, replace, or refund the item in accordance with applicable law.

  • Return shipping costs for defective/incorrect items are covered by us.

6. Who Pays for Return Shipping?

  • For change-of-mind returns (you don’t like the fit, color, style, etc., but the item is not defective):

    • You are responsible for the cost of returning the item to us.

  • For defective, damaged, or incorrect items:

    • We will cover or reimburse reasonable return shipping costs, provided you follow our instructions.

We recommend using a trackable shipping service. We are not responsible for returns lost in transit if you choose a non-trackable method.

7. How to Start a Return

To initiate a return:

  1. Contact us at:
    Email: info@harmonestudio.com
    Subject: Return Request – Order #[your order number]

  2. Include in your message:

    • Order number

    • Full name

    • Item(s) you want to return

    • Reason for return

    • Photos if the item is defective or damaged

  3. After we review your request, we will provide:

    • Return instructions

    • Return address:

    MB Dramistės
    Jakšto g. 9
    Vilnius, Lithuania

Please do not send items back without contacting us first, as this may delay processing.

8. Refunds

Once we receive and inspect your return:

  • We will notify you by email whether your refund is approved or rejected.

  • If approved, we will process your refund within 5 business days.

What is refunded?

  • The full price of the returned item(s).

  • If you return the entire order, we will also refund the initial shipping cost you paid (where required by law).

  • If you return only part of the order, the initial shipping cost may not be refunded.

How refunds are made

  • Refunds are issued using the same payment method you used for the purchase (via WooPayments / Stripe), unless we explicitly agree on a different method.

  • Depending on your bank or card issuer, it may take additional time before the refund appears in your account.

We may withhold a refund until:

  • we have received the returned goods, or

  • you provide proof you have sent them back,

whichever occurs first.

9. Exchanges

Currently, we may:

  • Offer exchanges for the same item in a different size, where available, or

  • Ask you to return the item for a refund and place a new order for the desired size or product.

If you prefer an exchange, please mention it in your return request email.

10. Items Not Received / Parcels Returned to Sender

If:

  • the parcel cannot be delivered due to an incorrect/incomplete address, or

  • the parcel is not collected within the carrier’s holding period and is returned to us,

we may:

  • Refund the order amount minus the original shipping cost and any return shipping or handling costs charged by the carrier, or

  • Offer reshipment at your expense.

11. Late or Missing Refunds

If you haven’t received your refund after we confirmed it:

  1. Check your bank account again.

  2. Contact your credit card company or bank – it may take some time before your refund is officially posted.

  3. If you still have not received your refund after these steps, contact us at:
    Email: info@harmonestudio.com

12. Contact

For any questions about this Refund & Return Policy, please contact:

MB Dramistės
Jakšto g. 9
Vilnius, Lithuania
Email: info@harmonestudio.com

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